Terms of Service

Last updated: June 2025

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", or "Customer") and Praxiss ("we", "us", "our"), an Australia-based company that operates the Praxiss platform at praxiss.io and app.praxiss.io.

By accessing or using the Praxiss platform, creating an account, or accepting these Terms on behalf of an organisation, you confirm that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, which is incorporated herein by reference.

If you are entering into these Terms on behalf of a company, organisation, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, "you" and "your" refer to that entity.

If you do not agree to these Terms, you must not access or use the Praxiss platform.

2. Description of Service

Praxiss is a business-to-business (B2B) software-as-a-service (SaaS) platform for continuous employee feedback, performance reviews, pulse checks, peer recognition, and strengths assessments. The platform is designed for use by organisations and their authorised employees.

We reserve the right to modify, update, or discontinue any feature or aspect of the platform at any time, with reasonable notice where practicable. We will endeavour to notify subscribing organisations of material changes in advance.

3. Account Registration

3.1 Organisation Accounts

To use Praxiss, an authorised representative of your organisation must register for an account, providing accurate and complete information including the organisation name, workspace URL, and contact details. You are responsible for maintaining the accuracy of this information.

3.2 User Accounts

Organisation administrators may provision individual user accounts for their employees. Each user account is for a single individual and must not be shared. You are responsible for safeguarding the credentials associated with your account and for all activity that occurs under it.

3.3 Account Security

You must promptly notify us at hello@praxiss.io if you become aware of any unauthorised access to or use of your account. We are not liable for any loss arising from unauthorised use of your account where you have failed to maintain adequate security of your credentials.

4. Subscription & Billing

4.1 Plans and Pricing

Praxiss offers subscription plans as described on our pricing page. Pricing is based on the number of active users within your organisation and the features included in your selected plan. We reserve the right to modify pricing with at least 30 days' written notice prior to your next billing cycle.

4.2 Free Trial

We may offer a free trial period for new organisations. During the trial period, you will have access to the platform features as specified at the time of registration. At the end of the trial, you must subscribe to a paid plan to continue using the platform. We reserve the right to modify or discontinue the free trial at any time.

4.3 Payment Terms

Subscription fees are billed in advance on a monthly or annual basis, depending on your selected billing cycle. All fees are quoted in the currency specified at the time of subscription and are exclusive of applicable taxes unless otherwise stated.

Payment is due upon invoice. If payment is not received within 14 days of the due date, we may suspend access to the platform until the outstanding amount is settled.

4.4 Refunds

Subscription fees are non-refundable except where required by applicable Australian consumer law. Annual subscriptions that are cancelled mid-term will remain active until the end of the paid billing period.

5. Data Ownership

5.1 Your Data

You retain all rights, title, and interest in and to the data you or your users submit to the Praxiss platform ("Customer Data"), including but not limited to feedback responses, performance reviews, recognition messages, pulse check results, and any other content created within the platform.

By using the platform, you grant Praxiss a limited, non-exclusive, worldwide licence to process, store, and transmit Customer Data solely for the purpose of providing and operating the Praxiss platform in accordance with these Terms and our Privacy Policy.

5.2 Data Portability

You may export your Customer Data at any time using the export functionality available within the platform. Upon termination of your subscription, we will make your data available for export for a period of 30 days, after which it will be permanently deleted.

5.3 Aggregated Data

We may generate aggregated, anonymised, and de-identified data derived from platform usage for the purposes of improving the platform, conducting research, or producing benchmarking reports. Such data will not identify you, your organisation, or any individual user.

6. Intellectual Property

6.1 Our Intellectual Property

The Praxiss platform, including its software, design, user interface, documentation, logos, trademarks, and all related intellectual property, is and remains the exclusive property of Praxiss. These Terms do not grant you any right, title, or interest in the platform beyond the limited right to use it in accordance with these Terms.

6.2 Restrictions

You must not:

• Copy, modify, adapt, or create derivative works of the platform or any part thereof
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the platform
• Sublicence, sell, resell, lease, or otherwise transfer access to the platform to any third party
• Remove, alter, or obscure any proprietary notices, labels, or marks on the platform
• Use the Praxiss name, logo, or trademarks without our prior written consent

6.3 Feedback

If you provide us with suggestions, feature requests, or other feedback regarding the platform ("Feedback"), you grant us an unrestricted, irrevocable, perpetual, royalty-free licence to use, modify, and incorporate such Feedback into the platform without any obligation or compensation to you.

7. Acceptable Use

You agree to use the Praxiss platform only for its intended purpose and in compliance with all applicable laws. You must not:

• Use the platform for any unlawful, fraudulent, or malicious purpose
• Upload, transmit, or store any content that is defamatory, obscene, threatening, or otherwise objectionable
• Attempt to gain unauthorised access to the platform, other user accounts, or any systems or networks connected to the platform
• Interfere with or disrupt the integrity or performance of the platform or its underlying infrastructure
• Use the platform to transmit viruses, malware, or any other harmful or destructive code
• Use automated tools (bots, scrapers, crawlers) to access or extract data from the platform without our written consent
• Circumvent or attempt to circumvent any access controls, rate limits, or security measures
• Use the platform in a manner that violates the rights of any third party, including intellectual property or privacy rights

We reserve the right to suspend or terminate your access to the platform immediately if we reasonably determine that you have violated this Acceptable Use policy.

8. Service Availability

We strive to maintain high availability of the Praxiss platform. However, we do not guarantee uninterrupted or error-free access. The platform may be temporarily unavailable due to scheduled maintenance, software updates, or circumstances beyond our reasonable control.

We will use commercially reasonable efforts to provide advance notice of scheduled maintenance that may affect platform availability.

9. Third-Party Services

The Praxiss platform may integrate with or rely on third-party services, including but not limited to cloud hosting providers, email delivery services, single sign-on identity providers, and AI providers (under our Bring Your Own Key model).

Your use of any third-party service is subject to that provider's own terms of service and privacy policy. We are not responsible for the availability, accuracy, or performance of any third-party service, nor for any loss or damage arising from your use of such services.

10. Confidentiality

Each party agrees to treat as confidential any non-public information disclosed by the other party in connection with the use of the platform ("Confidential Information"). This includes, without limitation, Customer Data, business plans, technical specifications, and pricing information.

Neither party shall disclose the other's Confidential Information to any third party except as necessary to perform its obligations under these Terms, or as required by law. This obligation of confidentiality survives termination of these Terms.

11. Limitation of Liability

11.1 Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Praxiss platform is provided on an "as is" and "as available" basis. We disclaim all warranties, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the platform will meet your specific requirements, that it will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected.

11.2 Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Praxiss, its directors, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or in connection with your use of the platform, regardless of the theory of liability.

Our total aggregate liability to you for all claims arising out of or relating to these Terms or the platform shall not exceed the total fees paid by you to Praxiss in the twelve (12) months immediately preceding the event giving rise to the claim.

11.3 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any other applicable consumer protection legislation that cannot be excluded by agreement.

12. Indemnification

You agree to indemnify, defend, and hold harmless Praxiss and its directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your breach of these Terms
• Your use of the platform in violation of applicable law
• Any Customer Data you submit to the platform that infringes the rights of a third party
• Your failure to maintain adequate security of your account credentials

13. Termination

13.1 Termination by You

You may terminate your subscription at any time by contacting us at hello@praxiss.io or through the account settings within the platform. Termination will take effect at the end of your current billing period. You will retain access to the platform until that date.

13.2 Termination by Us

We may suspend or terminate your access to the platform immediately, without prior notice, if:

• You materially breach these Terms and fail to remedy the breach within 14 days of written notice
• You breach the Acceptable Use policy
• Your account is overdue for payment for more than 30 days
• We are required to do so by law or regulatory authority
• We cease to offer the platform (with at least 90 days’ notice)

13.3 Effect of Termination

Upon termination:

• Your right to access and use the platform ceases immediately (or at the end of your billing period, as applicable)
• We will make your Customer Data available for export for a period of 30 days following termination
• After the 30-day export period, all Customer Data will be permanently deleted from our active systems
• Data may persist in encrypted backups for up to 90 days before being automatically purged
• Any provisions of these Terms that by their nature should survive termination shall survive, including sections on intellectual property, limitation of liability, indemnification, confidentiality, and governing law

14. Governing Law & Dispute Resolution

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia, without regard to its conflict of law provisions. You irrevocably submit to the exclusive jurisdiction of the courts of Victoria, Australia, for any dispute arising out of or in connection with these Terms.

14.2 Dispute Resolution

Before initiating any formal legal proceedings, both parties agree to attempt to resolve any dispute arising out of or in connection with these Terms through good-faith negotiation for a period of at least 30 days. If the dispute cannot be resolved through negotiation, either party may pursue resolution through the courts of Victoria, Australia.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, platform features, legal requirements, or other factors. When we make material changes, we will:

• Notify subscribing organisations via email at least 30 days before the changes take effect
• Update the “Last updated” date at the top of this page
• Where appropriate, provide a summary of the key changes

Your continued use of the platform after the updated Terms take effect constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the platform and terminate your subscription.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any order forms or statements of work executed between the parties, constitute the entire agreement between you and Praxiss with respect to the platform and supersede all prior or contemporaneous communications, representations, or agreements, whether written or oral.

16.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

16.3 Waiver

No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right. A waiver of any breach shall not constitute a waiver of any subsequent breach.

16.4 Assignment

You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of our assets, provided that the assignee agrees to be bound by these Terms.

16.5 Force Majeure

Neither party shall be liable for any failure or delay in performance arising from causes beyond its reasonable control, including but not limited to natural disasters, acts of government, pandemic, internet or telecommunications failures, power outages, or cyberattacks.

16.6 Notices

All notices under these Terms shall be in writing and sent to the email address associated with your account (for notices to you) or to hello@praxiss.io (for notices to us). Notices shall be deemed received upon transmission.

17. Contact Us

If you have any questions about these Terms of Service, please contact us: